Returns & Exchanges
At Emma Mae Boston, we want you to love your fashion finds, which is why we offer a 30-day return window for items in original, unworn condition with tags attached. Please note that all returns must be initiated through our online portal to ensure a smooth and timely refund process.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking receipt until your refund has been processed by our team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing