Frequently Asked Questions
Everything you need to know about shopping with Emma Mae Boston.
What is the standard shipping timeframe?
We offer standard shipping across the United States, typically arriving within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
How do I return or exchange an item?
We want you to love your purchase. If you are not satisfied, you can return unworn items with tags attached within 30 days of delivery for a full refund or exchange.
How do I determine my size?
Each product page features a detailed size guide tailored to that specific garment. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Emma Mae Boston accepts all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has shipped?
Yes, once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
Are your materials sustainably sourced?
We are committed to quality and ethical manufacturing. We partner with suppliers who prioritize sustainable fabrics and fair labor practices to ensure our fashion is as responsible as it is beautiful.